FAQs

GENERAL QUESTIONS

Why should I choose Nama Solutions over other service providers?

We set ourselves apart from other service providers through:

  • Exceptional quality standards
  • Well-trained project management
  • Experienced workforce
  • Well-equipped MAC & PC workstations
  • Competent pricing
  • Strict adherence to timelines

SERVICES

What are the services provided by you?

We provide the following services:

  • Foreign Language DTP & Typesetting
  • Document Preparation
  • Web Design
  • Graphic Design
  • Image Releasing

What exactly does "Document Preparation" entail?

Document preparation entails the creation of documents (from scratch if required) to ensure that they are editable. Our team works on all common software from Word to InDesign, depending on the requirement. The documents are created / converted basis the document provided by you (Copied & Pasted or Typed). Document Preparation is the preliminary step in the translation process.

Why should I pay for a document conversion service when I can convert the format automatically or use software that automatically converts the same?

At times, there is no direct export option to a particular file format, for example from PDF to MS Word. And sometimes the automatic conversion leads to loss of data or distortion of some characters. When we take up the document conversion, we ensure that there is no loss of data during the process and we deliver a clean, editable file free of hidden tags / links generated by the software. The manual processes used by us guarantee high quality standards and enable you to edit the document with any tool, for example CAT.

Are you involved in translation as well or only document preparation for translation?

We specialise in DTP that is carried out in-house. However, we have a number of translation agencies that we work with regularly and can therefore take up translation jobs. Specific requests like sworn / certified translation can be taken up as well. Please feel free to contact us with your specific requirements and we will try our best to help you.

What are the languages that you typeset documents in?

We typeset documents in all common business languages. Our working languages include English, Chinese, French, German, Japanese, Russian, and Spanish amongst many others. We work with several Middle Eastern languages as well (written predominantly right-to-left).

Can you share some sample work carried out by you for Document Preparation and Foreign Language Typesetting & DTP?

As a part of our confidentiality agreement with clients, we are unable to share our work in Document Preparation and Foreign Language Typesetting & DTP. Avail a free trial now by sharing your documents to evaluate the high quality standards maintained by us.

Will we need to schedule a meeting to initiate the web designing process? How long will it take for the website to be designed?

Most of the websites designed by us are generally completed through email and telephone / Skype contact. At each step, we place the work on the Internet in a private place where only you can view it by accessing the link shared by us. We then liaise with you regularly to ensure that the website design and functionality is in line with your expectations. The time required for the entire process depends greatly on the specific requirements. The timelines will be discussed in detail before we commence work on the website.

What graphic design services do you provide?

We provide the following services:

  • Logo Design
  • Brochure Design
  • Leaflet Design
  • Posters
  • Online Banners
  • Email Newsletters
  • Business Cards
  • Letterheads & Envelopes
  • Identity Cards

How do you release an image?

Our team of graphic designers use image-editing programs like Adobe Photoshop to separate the subject from the background. Tools like pen tool, marquee tool, or a combination of other tools are used depending on the complexity of the image. You can be assured of precise pixel clipping regardless of the complexity of the image.

PRICING

What are your rates for Document Preparation and Foreign Language DTP & Typesetting?

Our rates vary depending on the complexity of the task / document / software / language used etc. Fixed rates can be offered depending on the volume and regularity of the work. Please use our quick quote option on the right and we will revert to you at the earliest possible.

Do you have a minimum fee?

15€ is our minimum price for billing.

PAYMENT

What are your payment methods?

Payment can be transferred online to our bank account (the details of which will be mentioned in the invoice). There is an option to transfer the amount within the EU. We support PayPal payments as well.

Could you provide me with some details on your payment policy?

The payment must be transferred within 15 days from the date the invoice is generated for all the services offered by us. For services taken up on a special request (including translation or printing), an up-front payment is required in order to commence the work.

REFUND

Will I receive a refund / not be charged if the job is not carried out according to the communicated standards?

There is a 100% money back guarantee if the job is not executed according to the communicated standards. This applies for Document Preparation, Foreign Language Typesetting & DTP and Image Releasing.

CONFIDENTIALITY

I need confidential documents to be worked on which I am worried about sharing online. How can I be sure these documents will not be shared with others?

All the data provided by clients is under confidentiality. A confidentiality agreement with all the details can be signed before sharing the files.